Shipping & Returns
Free Delivery Worldwide On All Orders!
-International shipping is handled by International EMS, DHL or UPS, within 1-2 week time delivery to your door normally. Please check carefully your name, address, telephone, Email and products before you submit your order to make sure the right shipment.We ship to worldwide.
- The orders usually are dispatched within 24 hours from the order date. After the goods are dispatched, we will provide you a tracking number by Email for tracking online immediately.
-All orders will be insured for the full purchase amount, and can be tracked at the EMS, DHL or UPS website.
If you are not delighted with your purchase, zenerecords.com offers complimentary returns: simply return the item in its original condition within 30 days for a full refund.
To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be unworn, in saleable condition with tickets attached.
3. The merchandise must not be altered.
-We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
-You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
-Cancellation of an order must be requested before the order has been dispatched. We process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. And all cancellation will be charged some commission by the bank. Hope you could understand. Welcome login and order from our website.